Privacy Policy

Tricky Dog Limited trading as Devonport Dog Adventures

Effective Date: 1 January 2025

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At Devonport Dog Adventures, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website and services, you agree to the terms of this policy.

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1. Information We Collect

We may collect personal information from you when you:

• Enquire about our services

• Make a booking or register your dog with us

• Subscribe to our newsletter or updates

• Contact us directly via email, phone, or online forms

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This information may include:

• Your name, address, phone number, and email

• Your dog’s details (name, breed, age, health and behavioural information)

• Payment information (processed securely through third-party providers)

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2. How We Use Your Information​

We use the information we collect to:

• Provide and manage our services

• Keep you updated about bookings, services, and important notices

• Respond to enquiries and provide customer support

• Improve our services and website

• Comply with legal obligations

We will never sell your personal information to third parties.

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Sharing Your Information

We only share your information when necessary to:

• Process payments securely via trusted third-party providers

• Comply with legal requirements or regulations

• Protect the safety of our clients, staff, or animals

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4. Data Storage & Security

We take appropriate measures to keep your information safe and secure, including using secure systems for storing data and limiting access to authorised staff only.

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5. Cookies & Website Analytics

Our website may use cookies and basic analytics tools to understand how visitors use our site and improve user experience. You can adjust your browser settings to refuse cookies if you prefer.

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6. Your Rights

You have the right to:

• Access and request a copy of the personal information we hold about you

• Request corrections to any inaccurate or incomplete information

• Ask us to delete your personal information, where legally possible

• Opt out of receiving marketing communications at any time

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7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Tricky Dog Limited trading as Devonport Dog Adventures
Email: hello@trickydog.co.nz