Terms and Conditions

The following are Terms and Conditions for any service provided by Tricky Dog Limited including owner, staff and/or contractors.
 
This business is operated by Tricky Dog Limited. The terms “we”, “us”, “our” and “Devonport Dog Adventures” refers to Tricky Dog Limited. Tricky Dog Limited offers our services conditional upon your acceptance of all terms, conditions, policies and notices stated here.
 
By engaging in services provided by Tricky Dog Limited, you agree to the following Terms and Conditions (“Terms of Service”, “Terms”) outlined below. Tricky Dog Limited reserves the right to update these Terms as and when required without notice. The most up to date version of these Terms is available on the website at all times.
 
Safety
Tricky Dog Limited will strive to provide a safe environment for your dog, however Tricky Dog Limited is not responsible for any injuries sustained from any environments.
Tricky Dog Limited will take care in ensuring all pack dogs are carefully matched and introduced, however Tricky Dog Limited is not responsible for any injuries sustained from play with other dogs or from interactions with other dogs. Tricky Dog Limited is not responsible for any injuries or damage inflicted by your dog(s) to other animals, humans or property. Dogs will not be left unattended for periods longer than 5 minutes while in the vehicle. Tricky Dog Limited is not responsible for any injury sustained from a motor vehicle accident or from a pedestrian or by any other means.
 
Communication
Tricky Dog Limited will promptly notify you of any occurrences relating to the care or wellbeing of your dog. Likewise, Tricky Dog Limited expects to be notified of any events or changes observed that may impact your dog during the services provided. This includes any illness, injuries or changes in behaviour.
 
Pack Adventures and Training Sessions
Pack Adventures and Training Sessions are mutually agreed upon based on the optimal fit for your dog considering factors including as physical and behavioural needs. Pack Adventures are a weekly commitment and designed to ensure consistency for all dogs within the pack, and foster a safe environment for both dogs and handler alike.
 
Pack Adventures will typically run for 1.5 to 2 hours (excluding travel time). Please note that the hours for Pack Adventures may be adjusted based on weather conditions. During the peak of summer, Adventures may commence earlier to ensure the wellbeing of the canines. In the event of adverse weather conditions such as high winds and heavy rain, Adventures may be cancelled for the safety and comfort of the canines. If you have pre-paid for the service that is cancelled due to weather, your account will be credited accordingly.
 
Invoices
Invoices are sent at the start of the week prior to your dogs adventure, due by the Friday prior to your dogs next adventure. In the event of overdue accounts (7 days or more) a late penalty of $10 per overdue adventure applies. Overdue accounts will have all services suspended until payment is cleared in full.
 
Cancellations
This service is a weekly commitment. Should you choose for your dog to not attend you will still be charged for their adventure. This is to hold their place in the pack.
Cancellations for illness or injury should be made as soon as possible via text message to 021 400 470.
If we arrive to collect your dog and they’re not home, the full pack adventure rate applies and will not be credited.
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Holidays
Tricky Dog Limited does not operate on Public Holidays or over the Christmas - New Year Period but operates as normal throughout the year including school holidays. We are a small business and cannot afford to have revenue drop every 8-10 weeks for school holidays with dogs being absent.
If your dog will be absent for periods longer than a week, a maintenance fee of 50% of the standard rate applies to hold your dogs place in the pack until they return. Payment is required in full before resuming the regular service of Pack Adventures.
 
End of Service
A notice period of two weeks must be given in writing if you wish to cancel your commitment for Pack Adventures.
In the event of cancellation with no notice we reserve the right to charge of 2 weeks worth of Pack Adventures. This is to ensure enough time is provided to fill your dogs place within the pack without too much financial stress for Tricky Dog Limited. Please understand this is a small business and our livelihood relies on clients behaving in a fair and courteous manner.
 
Vaccinations and Council Registration
The owner must provide copies of the dogs vaccination book showing proof of Kennel Cough, Parvovirus and Lepto shots all being up to date. The owners understands that no services will be provided by Tricky Dog Limited without this evidence.
The owner must ensure the dog is up to date with council registration and that the current years tag is attached to the dogs collar. The collar must be worn for all services involving Tricky Dog Limited. In the event the dogs are checked by the Council while out with Tricky Dog Limited and a registration tag is not on the dogs collar, any fines or penalties are the responsibility of the owner. Tricky Dog Limited is not responsible for dogs impounded by the Council.
 
​​Home Privacy
Tricky Dog Limited will require access to the home to collect dog/s for their walk and/or training. We will respect your home and your security. If access needs to be gained with no owner at home then Tricky Dog Limited need to be provided with a spare key or door code for access.
Please ensure your pickup and drop off process is as seamless as possible if you will not be home, as we have to leave the van unattended during this time.
Tricky Dog Limited is not responsible for the security of your home if you choose to leave it unlocked.
 
Social Media
By agreeing to the Terms and Conditions you allow photos and video footage of your dog to be used for marketing and social media purposes. Copies of the media can be made and shared with the owner on request.
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Equipment
Tricky Dog Limited will provide slip leads, treats and poo disposal bags. By agreeing to these Terms you understand that your dog may be tethered to a Tricky Dog Limited staff member or contractor using a slip lead during Pack Adventures and training. If additional equipment is required such as a muzzle or e-collar this will be discussed between Tricky Dog Limited and the owner. Whilst recommendations and assistance on where to buy such equipment will be given, the cost is the owners responsibility.
For any dogs e-collar trained it is the owners responsibility both units are fully charged prior to the adventure. If the dogs place in the pack is conditional upon being e-collar trained, serviced may be refused if the units are not kept fully charged and in working order. Tricky Dog Limited does not accept responsibility for any accidents or injuries caused as a result of equipment failure.
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Conflict of Interest
Throughout the duration of your engagement with Tricky Dog Limited, we strongly advise Clients refrain from using other similar services such as Dog Trainers and Pack Walkers unless discussed prior. Different training methods and allowing your dog to be in other environments can be hugely stressful and confusing and may cause behavioural concerns. For assistance with specific training or requests for boarding facilities we are happy to suggest other businesses we know and love.
 
We acknowledge that some clients may require the support of both Tricky Dog Limited and other dog daycares. In such cases, we request the name of the additional facility and reserve the right to temporarily pause or terminate our services if there are behavioural changes observed or instances of sickness such as kennel cough. This measure ensures the well-being of all dogs under our care and maintains the quality of service provided by Tricky Dog Limited.
 
Contact Privacy
By agreeing to the Terms and Conditions you understand that your information has been saved on file for Tricky Dog Limited. You will be included in email newsletters which can unsubscribe from.
Your private information will not be intentionally shared with the public. Tricky Dog Limited is not responsible if there is a security breach online and your information is shared, however will endeavour to use the most up to date security systems and store data offline where possible.